FAQ

Shipping & Delivery

We deliver across Europe and beyond, directly or through our distributors. Delivery terms are agreed with each quote.

Contact us at info@iSauna.eu to ask about delivery to your country.

We deliver across Europe and beyond, directly or through our distributors. Delivery terms are agreed with each quote.

Contact us at info@iSauna.eu to ask about delivery to your country.

We deliver across Europe and beyond, directly or through our distributors. Delivery terms are agreed with each quote.

Contact us at info@iSauna.eu to ask about delivery to your country.

Our Team will do everything to send your order out quickly as possible.

After your order is processed, it will take approximately 3-12 workdays for your package to arrive at your doorstep. :)

Send us an email or fill out the form in our contact page.

Returns

Returns have to be made within 14 days from the date of delivery by returning your item to our warehouse (Sinilille tee 6,Peetri,Estonia).

If you would like to return the item, then contact us by email or fill out the form on the contact page.

The postage of the return shall be borne by the customer. 

Returned merchandise must meet the below requirements in order to be accepted for a refund:

All items must be in original condition.

Product that has been used, altered or damaged will not be accepted.

Made to Order or personalized items cannot be returned.

Items purchased outside of our online store cannot be returned. These items can be returned using the same channel of the original purchase.

Sauna Doors

With proper care the door can last at least 10 years.

By the default we produce right-handed doors, however our doors are universal.

To change door handedness, move the upper slat to the other side of the door.

We use 8mm tempered glass (EN 12150-1) which is 5x stronger than ordinary glass.

FAQ